Terms and Conditions

Terms and Conditions

By purchasing products from Milligans Food Group Limited (“Milligans Food Group”, “we”, “us”, “our”) or using this website, the purchaser (the “Customer”, “you”, “your”), agrees to the following terms and conditions of sale (the “Terms”).

  1. Consumer Protection and other legislation: Where the provisions of the Consumer Guarantees Act 1993 or any mandatory legislation in your jurisdiction that cannot legally be excluded applies, these terms will be read subject to the application of that legislation, and in the case of any conflict, the provisions of that legislation will apply.
  2. Business Customers: To the extent permitted by law, business customers agree that where products are purchased for the purpose of a business that the Consumer Guarantees Act or equivalent consumer protection legislation does not apply.
  3. Refunds: Milligans Food Group will comply with its obligations under the Consumer Guarantees Act or any other applicable consumer protection legislation that cannot be excluded. Subject to any such applicable laws, refunds or replacement products or services will be given at the discretion of company management.
  4. Addressing: If a product is found to be mis-addressed by Milligans Food Group then Milligans Food Group shall be responsible for the re-delivery, replacement or refunding of the product. If the Customer is found to have given an incorrect or insufficient address, then Milligans Food Group will not refund or resend the product and all responsibility for correcting delivery will be borne by the Customer.
  5. Incorrect Bank Account Number: Milligans Food Group gives the customer the choice to pay for products through bank transfer. If the Customer credits money to the incorrect bank account number, and the correct number was provided to the Customer by Milligans Food Group, then Milligans Food Group will not accept any responsibility for correcting payment and goods will not be dispatched by Milligans Food Group until Milligans Food Group has received payment in full.
  6. Prices, Payment and Title: Milligans Food Group’s available payment methods will be presented at the time of purchase. Milligans Food Group retains title in the products purchased until Milligans Food Group receives payment in full.
  7. Pricing errors: Although we do our best to ensure prices stated on this website are accurate, errors do occur from time to time. Where a pricing error occurs (subject to applicable law that cannot be excluded), we will not be bound by the incorrect pricing stated, and reserve the right to cancel your purchase.
  8. Security: Milligans Food Group uses reasonable endeavours to ensure this website, and any transactions conducted on it, are secure. However you acknowledge that the security of information and payments transmitted via the Internet can never be entirely secure or error free. Milligans Food Group will not be liable for any damages suffered due to failure, delay, interception or manipulation of electronic communications by third parties on any computer programmes (e.g. those used for transmission of viruses). All Credit Card payments are made via Payment Express, for more information visit their security page.
  9. Special Offers: Special deals and offers on this site are only valid for so long as they are displayed, unless expressly stated otherwise.
  10. Mailing Cash: Milligans Food Group does not recommend that cash be mailed for payment of products. If the Customer does mail cash, Milligans Food Group accepts no responsibility for the theft, loss or otherwise for non-delivery of the mailed cash.
  11. Cancelling Orders: Milligans Food Group reserves the right to cancel orders for any reason or to cancel the purchase agreement after order confirmation, including (without limitation) where Milligans Food Group believes the order to be fraudulent or constitute a mis-use of a promotional or marketing activity or where an error has occurred including but not limited to errors relating to pricing. If we do cancel your order or purchase agreement, we accept no liability for any resulting damages or costs suffered by you; however we will refund the purchase price to you (where it has already been paid).
  12. GST: For New Zealand delivery addresses, all prices are New Zealand GST exclusive unless otherwise stated. If your order ships to a delivery address outside New Zealand, no New Zealand GST will be charged.
  13. Stock Availability: In order to provide the greatest range of products, you understand that Milligans Food Group does not stock all products listed on this site in a single warehouse. All items sold via the Milligans Food Group website are subject to availability and Milligans Food Group reserves the right not to accept or cancel any order for products that are out of stock. Product availability information is provided by a number of third party suppliers. Milligans Food Group works with these third-parties to ensure this information is as accurate as possible however some errors and omissions are expected. Goods delivered may differ to the product images presented on this site.
  14. Delivery Estimates: Milligans Food Group makes every effort practical to ensure that delivery timeframes given are accurate. However the delivery times stated for products on this site assume that the stock availability information provided by our suppliers is accurate and that delivery times are not adversely affected by unforeseen events. By placing an order, you agree not to hold Milligans Food Group liable for any loss or damage directly or indirectly arising out of or in connection with any delay or failure to deliver within the estimated time frame.
  15. Linked Sites: This site may contain links to other websites operated by third parties. Milligans Food Group is not liable for those sites or any content or information such sites contain.
  16. Product Specification: Milligans Food Group warrants that the Goods supplied conform with the relevant Milligans Food Group Product Specification (is applicable) including any specific variation agreed.
  17. Good Faith: Any advice, information or recommendation provided by Milligans Food Group in relation to the Goods is given in good faith but without any liability or responsibility on the part of Milligans Food Group
  18. Labelling: The “best before” date is stated on the label attached to the packaging of the Goods or the shelf life is recorded in the relevant Milligans Food Group Product Specification (is applicable).  You must ensure that Goods are used by you before the “best before” date or expiry of the shelf life.
  19. Liability: Milligans Food Group will not be liable for any wilful damage, negligence, unsuitable or abnormal storage conditions, failure to follow Milligans Food Group instructions, misuse, fair wear and tear, or for any defect arising from a specification supplied by you.
  20. Amended Conditions: Milligans Food Group may amend these Conditions from time to time on Milligans food Group website.  Milligans Food Group uploading amended conditions on its website is deemed to be an amendment of these Conditions.


Milligans Food Group would like to welcome you to this website; we have worked hard to make it as user-friendly and informative as possible. When viewing the pages of this website, you acknowledge that you have read and accepted the following disclaimer.

The information on this website is provided “as is” and for general information only. Milligans Food Group has provided this information for the benefit of users in good faith and with reasonable care. However, errors and omissions in this website and the information on it may occur from time to time and Milligans Food Group does not guarantee that the website will always operate or be error free.

Accordingly, to the maximum extent permitted by law, Milligans Food Group does not accept any liability for the use of or inability to use this site, or for any loss or damage which may directly or indirectly result from any opinion, information, advice, representation or omission contained on this web site.